a month ago i was in kansas city for a softball tournament hosted by the architect's company which works out well because my best friend from high school lives in KC and so i got to visit her. we had a jolly good weekend. we ate. we drank. we were merry. it was a great weekend of fun.
that friday night we had gone to dinner at kona grill on the plaza. we ate some sushi and it was great. i had been one time before in omaha and hadn't had the best experience. my food was good, but the service was bad and no one else liked their food. but i digress. so dinner was great, we all split the check and that was that... or so i thought.
the next week i noticed on my checking account statement that i had been charged for the whole bill. sixty bucks more than what i was supposed to pay. now, sixty bucks isn't that big of a deal, but dammit, that is a lot of grocieries. so i called. three times that week. before i finally got a hold of the manager who i needed to get things straightened out. she promised to get the receipts and call me back. five days later, i still hadn't heard from her. so, thursday, i called again. she was waiting on corporate to send the receipts. she would call me back by monday. well, monday came and went. so i called again. she finally took my credit card number and promised to credit me account. that was last tuesday. today i finally got my money back. it has been a month since i ate at the restaurant.
now, don't get me wrong, i am happy i finally have my money back. but i am still infuriated by the last of respect with which i was treated. i was thinking about it in bed last night, enraged. about how i was treated and how you should never treat a customer that way. the woman was rude everytime on the phone. i was a pain in her ass. but it was her store's mistake. be apoligetic, dammit. offer something to make me a happier customer. don't make me call seven times to try to get my money back! it may seem like an insignificant problam to a big restaurant manager, but sixty bucks is a lot of money to me. and i should be treated with curtosy.
part of me wants to send the company a letter. tell them that customers come first. always. especially when the restaurant messes up. the amount of effort i put forth to remedy the situation was rediculous. but i will just send my anger out into the void and leave it at that.
eat at kona grill and enjoy their sushi. it is damn good. but pay with cash.